Ieleen Creations

Returns & Refunds

Ieleen Creations takes care in preparing handmade items. If something arrives damaged or defective, please contact us so we can review the issue.

Eligible Returns

Our intended policy is to accept returns for items that arrive damaged or defective. We do not generally accept returns for a change of mind, an incorrect selection, or normal differences in handmade items. This policy does not limit any rights that cannot legally be excluded under applicable law.

Reporting a Damaged or Defective Item

Contact us at ieleendevaney@gmail.com within 7 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and its packaging when possible.

Please contact us before sending anything back. We will review the information and explain the next steps.

Refunds and Replacements

After reviewing a reported issue, we will communicate the available resolution, which may include a replacement or refund where appropriate and required by law.

If a refund is approved, we will explain the amount and method of refund. The time it takes for the funds to appear may depend on the payment provider or financial institution.

Return Shipping

We will provide return instructions when a return is necessary. Do not mail an item back until you have contacted us.

Legal Rights

Nothing in this policy is intended to remove consumer rights or remedies that apply under the laws governing your purchase.

Contact Us

For return or refund requests, contact ieleendevaney@gmail.com and include your order number.